Starting Gate Servicenter

Reviews about Starting Gate Servicenter

• Elizabeth Long

  Oct, 02 2018
  ★ ★ ☆ ☆ ☆
  I swung by this shop on my way home from work one day. My air conditioner wasn't working and I had checked my low pressure side with a cheap gauge and the pressure was reading high, compressor was not running. Before committing to getting work done I wanted to verify that I needed a new compressor and get a quote.
  
  I pulled up when they were clearly not busy (multiple staff milling around chatting with me outside) and asked if they wouldn't mind to look at it real quick. I made clear that I wasn't interested in having any work done right now, and if it wasn't something they could look at really quick I would be on my way. I was assured that it would be quick and they wouldn't do any work.
  
  After waiting 30 minutes and my car never being touched, I went up to the desk to ask. The guy had had a few interesting phone calls (I could hear him arguing from the waiting room) and first fully ignored me, then was very rude. I asked about how long it would be and he called his coworker (who was about 10 feet away on the other side of the glass) and asked him. I could hear him talking clearly from where I was standing. I was told just a few more minutes.
  
  After half an hour of sitting in the waiting room, I went up to check again. He said they had just finished and yelled out to the guy asking if he had put any freon in. I repeated that I had asked them to not do any work (I also knew it didn't need more refrigerant) but was ignored.
  
  He proceeded to tell me I needed a new compressor, and gave me a quote of about $1k for a replacement. Then charged me $60 for telling me that. They literally did nothing but pop the hood and made me wait over an hour. I drove about an hour away, and got the work done by a dealer for about $700 plus a free full system diagnostic, oil change, and car wash.
  
  I try to stay local and give my business to smaller shops but going here was a mistake.
  I'm sure this shop is good for repairing small issues for cheap. But if you are looking to not get ignored, disregarded, or cheated I'd go somewhere else.
  

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